"Charlie turned my mother's anxious Bichon Frise with a terrible skin condition into a happier, healthier dog whilst my mother was in hospital. I wouldn't hesitate to let her care for Lola again."

Liz, Dawlish

"Charlie is an amazing pet sitter and I would highly recommend her.
She is always punctual and sends me photos and texts to let me know how my cat is while I'm away. My cat, Pongo, doesn't like people but is relaxed when Charlie comes to stay. She is professional and reliable"

Kate, exeter

“Charlie has been amazing for our dog’s wellbeing.
The enrichment sessions are engaging and personal, and you can tell she really cares — we’ve seen such a positive change.”

Sarah, teignmouth

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Warren Woofs - Terms of Service

Thank you for choosing Warren Woofs!
These terms are designed to make sure everything runs smoothly and safely for both pets and humans.Services
Dog walking, pet sitting, and small animal care available on a pre-booked basis.
Services provided as per the agreed schedule and instructions.
All dogs must wear a collar with ID and be up to date on vaccinations and flea treatment.Bookings & Cancellations
Bookings must be confirmed at least 24 hours in advance. Bookings made at short notice may be accepted on a case by case basis.
Cancellations or changes require 24 hours’ notice to avoid a cancellation fee (50% of the booked service).
No-shows or late cancellations will incur full charge.
If I ever need to cancel due to illness or emergency, I’ll give as much notice as possible and refund you 100% of the fee.Fees & Payment
Prices as per the current pricing list.
Payment is due at the time of booking, via bank transfer or Paypal. Cash is accepted on a case by case basis.
Late payments may result in suspension of services until paid.Client Responsibilities
Provide accurate, complete information about pets, including health, behaviour, and vaccination status.
Ensure pets are safe and accessible (e.g. secure gates, correct leads, no escape risks).
Inform Warren Woofs of any changes in circumstances (illness, behaviour, schedule).Health & Safety
Warren Woofs reserves the right to refuse or stop walking any dog deemed unsafe.
Any injury to pets, clients, or third parties will be reported immediately.
The owner is responsible for any harm or damage caused by their pet to Warren Woofs’ staff, property, people
or other animals and will be liable for any charges incurred, e.g. vet billsWalks & Safety
Dogs will be walked on lead unless prior agreement is made and written consent is given.
A maximum of 3 dogs can be walked at once, and only once the dogs have been introduced and are friendly and compatible.Access & Security
Clients are responsible for providing access (keys, lockbox, etc.).
Should I have to keep your keys they will be securely stored and never labelled with personal details.Emergencies
In case of accident or illness, I will contact you or your emergency contact immediately.
If urgent veterinary care is required and you cannot be reached, I will act in your pet’s best interest and you will be responsible for any costs.Liability
Warren Woofs is insured but not liable for unforeseen accidents or incidents beyond reasonable control.
The owner agrees to indemnify Warren Woofs against claims arising from their pet’s actions.Photos & Social Media
I may take photos during walks to share on social media. Please let me know if you’d prefer your dog not to be featured.Data Protection
Client information will be stored securely and used only for Warren Woofs services.
Personal data will not be shared without consent.Termination
Either party may terminate the service with reasonable notice (24 hours).
Immediate termination may occur if terms are breached or safety is at risk.Agreement
By booking services with Warren Woofs, you confirm that you agree to these terms.

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Warren Woofs - Privacy Policy

Last updated: 23 October 2025Warren Woofs (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy & Cookie Policy explains how we collect, use, and safeguard your data when you visit our website www.warrenwoofs.co.uk (the “Website”) or use our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For the purposes of data protection law, Warren Woofs, 58 Devondale Court, Dawlish Warren, Devon EX7 0PN, is the Data Controller responsible for your personal data.Information We CollectWe may collect and process the following information:
Your name, email address, phone number, address and postcode, payment information.
If you pay online for services, payment details are processed securely by our third-party payment provider (PayPal). We never store your card details.
To deliver our services, we may collect details about your pet(s) such as name, breed, age, health considerations, temperament and behaviour notes.
When you browse our Website, we automatically collect technical data such as your IP address, browser type, pages visited, and time spent on the site.How We Use Your InformationWe use your personal data to provide and manage our services and appointments, process payments and send confirmations, communicate with you about your bookings or enquiries, send occasional updates or offers (only if you’ve opted in), improve our website and customer experience, comply with legal or tax obligations.
We will never sell or rent your data to any third party.PaymentsWe use third-party services to process payments.
Your payment card details are transmitted directly to the processor via a secure, encrypted connection and handled under their own privacy policies:
PayPal: https://www.paypal.com/privacy
These providers comply with PCI-DSS standards set by the PCI Security Standards Council.Cookies and Tracking TechnologiesThis Website uses cookies and similar technologies to help it function properly, improve performance, and provide a better user experience.
Cookies are small text files placed on your device when you visit a website. They help websites recognise your device and remember certain information about your visit. We use Essential Cookies required for core site functionality (e.g. form submissions, security). Session or Short-term Analytics Cookies help us understand how visitors use the site so we can improve it (e.g. which pages are visited most). Persistent Preference Cookies remember choices you make such as cookie consent.
You can control or delete cookies through your browser settings. Most browsers allow you to block cookies or alert you before one is placed.
However, blocking essential cookies may affect how the website functions.Google reCAPTCHAWe use Google reCAPTCHA on our forms to protect our Website from spam and abuse.
reCAPTCHA checks whether the data entered on our site is by a human or automated bot. It may collect information such as your IP address and browser details.
Use of reCAPTCHA is subject to Google’s Privacy Policy – https://policies.google.com/privacy and Terms of Service – https://policies.google.com/termsData RetentionWe keep your personal data only as long as necessary for the purposes outlined in this policy or as required by law
(for example, for accounting or insurance obligations).Your Data Protection RightsUnder the UK GDPR, you have the right to access the personal data we hold about you, request correction or deletion of your data, restrict or object to processing, withdraw consent (where processing is based on consent), lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk
To exercise any of these rights, please contact us at [email protected]SecurityWe take appropriate technical and organisational measures to protect your personal information.
However, no online system is completely secure, and you share information at your own risk.Links to Other WebsitesOur Website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.Children’s PrivacyOur services are not directed to children under 13, and we do not knowingly collect personal information from them.Changes to This PolicyWe may update this Privacy & Cookie Policy from time to time. The latest version will always appear on this page with an updated “last updated” date.Contact UsIf you have any questions or concerns about this Privacy & Cookie Policy or how your data is handled, please contact: [email protected]

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Warren Woofs - Accessibility Statement

Warren Woofs is committed to ensuring our website is accessible to everyone, including people with disabilities.
We aim to follow recognised accessibility standards and make our site easy to use for all visitors.If you have difficulty accessing any part of the website or need information in a different format,
please contact us at [email protected] and we’ll do our best to help.We’re always looking to improve accessibility and welcome your feedback.

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